Δ   Where applicable in your service schedule.

Terms and Conditions:

Should you have any queries regarding this document, please do not hesitate to contact your Honda authorised dealer or the Honda Happiness dedicated Customer Service Department on 0870 1632279

IMPORTANT PLEASE READ THIS DOCUMENT CAREFULLY

This document contains all details of the Honda Happiness Fixed Price Servicing plan. These terms and conditions form the Contract between the Customer named on the Application Form and Honda (UK) Cars.

1. DEFINITIONS
   1. AGREEMENT - This Honda Happiness Fixed Price Servicing plan is an agreement made between you the Customer and Honda (UK), 470 London Road, Slough, Berks, SL3 8QY in respect of the Vehicle identified on your Honda Happiness Fixed Price Servicing Application Form
   2. APPLICATION FORM - means the Honda Happiness Fixed Price Servicing plan Application Form signed by the Customer.
   3. CUSTOMER- means the person, firm or company whose details appear on the Application Form. Where the customer is a partnership then each partner separately and all partners jointly shall be responsible for the customer's obligations under this Agreement.
   4. DEALER - means the servicing dealer whose details are set out on the Application Form.
   5. SELLING AGENT- means an individual, partnership or Company authorised to sell Honda Happiness Fixed Price Servicing.
   6. PLAN PRICE - means the total cost to the Customer as set out in the section headed "Product Details" on the Application Form.
   7. HONDA (UK) - means Honda Motor Europe Limited trading as Honda (UK) - Cars of 470 London Road, Slough, Berkshire, SL3 8QY.
   8. HONDA HAPPINESS FIXED PRICE SERVICING ADMINISTRATION - means The Warranty Group UK Limited, 152-158 Northolt Road, Harrow, Middlesex, HA2 0EA who administer the programme on behalf of Honda (UK)
   9. SCHEDULE OF WORK- means the Services as detailed on the attached schedule.
   10. SERVICE AND SERVICING- mean the servicing of the Vehicle in accordance with the Manufacturer's standard service schedules a copy of which will be produced for the Customer on request.
   11. SERVICE INTERVALS - means the intervals detailed on the Schedule of Work.
   12. VEHICLE - means the Customer's motor vehicle as detailed on the Application Form.
2. PARTIES AND COMMENCEMENT

   This Agreement is between the Customer and Honda (UK). It shall be binding on all parties only when it has been signed by or on behalf of each party and the payment has been received by Honda Happiness FixedPrice Servicing Administration.

3. CUSTOMERS OBLIGATIONS

   The Customer will:

   1. Produce to the Dealer the appropriate Honda Happiness Fixed Price Servicing documentation prior to each Service being carried out.
   2. Notify Honda (UK) if their principal address, as shown on the Application Form, changes.
   3. Notify Honda (UK) if the registration plate identification or any other identification mark of the Vehicle changes.
   4. Not make, or permit to be made, any mechanical alterations or modifications to the Manufacturer's standard specification for the Vehicle without obtaining the prior written consent of Honda (UK).
4. GEOGRAPHICAL LIMITS
   1. United Kingdom Means Great Britain and Northern Ireland, and for the avoidance of doubt shall include the Channel Islands and the Isle of Man.
5. DEALERS OBLIGATIONS

   The Dealer will:

   1. Carry out Servicing of the Vehicle in accordance with the Schedule of Work as soon as is reasonably practicable after being requested to do so by the Customer and on the Customer producing to the Dealer the appropriate Honda Happiness Fixed Price Servicing documentation for each Service.
   2. Submit a request for authorisation for through the Honda Happiness Fixed Price Servicing Web Application system immediately before each Service is carried out to the Vehicle.
6. HONDA (UK)'s OBLIGATIONS

   Honda (UK) will:

   1. Issue documentation to the Customer appropriate to the Schedule of Work. The documentation will be printed with an expiry date, which indicates the latest date on which the Service may be carried out.
   2. Pay to the Dealer the agreed cost of each Service within 30 days of a claim being made.
7. ASSIGNMENT

   The Customer may, subject to payment being received in full, transfer their rights and obligations under this Agreement to a subsequent owner of the Vehicle provided that they give written notice of the transfer to Honda (UK) stating the name and address of the transferee and the date of transfer.

8. TERMINATION

   This Agreement shall terminate on the earliest of the following events:

   1. On the end date specified on the Application Form;
   2. On reaching the end mileage specified on the Application Form;
   3. On the Vehicle having received all Servicing covered by the Agreement;
   4. On Honda (UK) giving notice of cancellation in writing to the Customer;
   5. Where the Customer is in breach of any of their obligations under this Agreement;
   6. On being cancelled by or on behalf of the Customer under clause 9.
9. CANCELLATION
   1. This Agreement may be cancelled by or on behalf of the Customer:
   2. On the death of the Customer;
   3. On the theft of the Vehicle where the Vehicle is not recovered;
   4. On the Vehicle being declared by an insurance company to be a total loss as a result of accident damage;
   5. On termination under clause 8.3 or 8.4 ;
   6. On cancellation under clause 8.3 or 8.4
   7. Where the Honda Happiness Fixed Price Servicing has been part or fully funded by either Honda (UK) or one of it authorised Dealers no refund will be passed to Customer.
10. AMENDMENTS

    Where any amendment to the Agreement is carried out, then all calculations will be based on parts and labour costs that are current at the time of the amendment.

11. PERSONAL INFORMATION
    1. By signing the Application Form the Customer agrees that Honda (UK) may use personal information relating to the Customer which it obtains in relation to this Agreement or to any of Honda Happiness Fixed Price Servicing Administration's associated companies for marketing and market research purposes relating to it's or their products.
    2. The Customer may withdraw their consent under clause 11.1 at any time by writing to Honda Happiness Fixed Price Servicing Administration at the address stated in clause 1.
12. GENERAL
    1. In the event that the Customer loses any documentation they must notify Honda Happiness Fixed Price Servicing Administration who will issue replacements upon payment by the Customer of an administration fee of £10.60.
    2. Honda (UK) may declare void any Agreement where the Application Form does not correctly indicate the exact Vehicle type, model age and indicated mileage.
    3. If it shall be established following the receipt of the claim that the conditions of the Honda Happiness Fixed Price Servicing as laid down have not been fully complied with, then it is hereby expressly agreed and declared that Honda (UK) shall be released from a liability for that particular claim.
    4. If a Dealer undertakes a claim knowing the claim to be false and / or fraudulent as regards the value or the amount of work or otherwise, this Agreement shall be deemed to be invalid, and the right to prosecute is reserved.
    5. The terms and conditions of the Honda Happiness Fixed Price Servicing cannot be altered or amended by any person except by specific written endorsement by Honda (UK).
    6. The mileage quoted in no way guarantees the true distance covered by the Vehicle, and is indicated only as a guide to when Servicing is due. Failure to maintain the odometer (mileage recorder) in working order or disconnecting it or tampering with it will invalidate this Honda Happiness Fixed Price Servicing Agreement. Any change of odometer (mileage recorder) must be notified to Honda (UK) with the new mileage reading within 9 days by recorded delivery or registered post.
13. HOW TO MAKE A CLAIM
    1. Take the Vehicle to the Dealer or any other Honda authorised dealer and give the Service Manager this Agreement
    2. The Servicing Dealer will input details of the Vehicle Servicing onto the Honda Happiness Fixed Price Servicing web Application. If the vehicle is within the set parameters, then authorisation will be immediate. If it is not the Dealer will contact the Honda Happiness Fixed Price Servicing Department on 0870 1632279 option 2 and obtain authority to proceed with the Service.
    3. Alternatively, contact in writing: The Manager, Honda Happiness Fixed Price Servicing Department, Eaton House, 152-158 Northolt Road, Harrow, Middlesex, HA2 0EA for authorisation for Servicing to commence. SERVICING MAY NOT COMMENCE WITHOUT AN AUTHORITY NUMBER
    4. On completion of the authorised Service, a fully itemised invoice must be submitted by the Dealer quoting the authority number with a clear indication as to whom payment is to be made.
    5. The invoice must be made payable to Honda (UK) Honda Happiness Fixed Price Servicing.
    6. All claims must be submitted for payment to: Honda Happiness Fixed Price Servicing Department, Eaton House, 152-158 Northolt Road, Harrow, Middlesex, HA2 0EA
14. COMPLAINTS AND CONCILIATION
    1. In the unlikely event of a dispute occurring, you should first address any complaint to the Servicing Dealer.
    2. If you do not obtain satisfaction from the Servicing Dealer, you can refer the matter in writing to: Honda Happiness Fixed Price Servicing Customer Relations Department, Eaton House, 152-158 Northolt Road, Harrow,

       Middlesex, HA2 0EA Should you remain dissatisfied, you can approach: The Customer Relations Manager at Honda (UK) for assistance by writing to: Honda (UK) Customer Relations Department, 470 London Road, SIough, Berks

       SL3 8QY. The Consumer Affairs Officer at the SMMT for assistance by contacting: The Society of Motor Manufacturers and Traders, Forbes House, Halkin Street, London SW1X 7D5.

    3. Only in extreme circumstances should it be necessary to involve anybody other than the Dealer. Please remember that irrespective of any third party involvement it can only be the Dealer who ultimately resolves the complaint. So be sure to let them know straight away if you are unhappy, and maintain contact with them throughout.